Privacy policy

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone and facsimile numbers. We may also collect Personal Information from third parties.

We don’t guarantee the content of third-party website links, or the policies of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing and marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent, or where required or authorised by law

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Your Personal Information may be disclosed in a number of circumstances, including the following:

• To third parties where you consent to the use or disclosure
• Where required or authorised by law

We use Google Analytics, a service provided by Google, to understand how visitors use this website: which pages are viewed, how visitors arrived, the type of device and browser used, and their approximate location. We use this information in aggregate to improve the website. It does not identify you by name.

Google Analytics sets cookies in your browser to tell visits apart. The information it collects is processed by Google and may be stored on servers outside Australia, including in the United States.

When you send an enquiry through the website, we record in Google Analytics only that an enquiry was sent and which machine it concerned. Your name, contact details and message are never sent to Google.

You can block or delete cookies in your browser settings, or prevent Google Analytics from collecting information about your visits with Google’s opt-out browser add-on.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files, which will be kept by us for a minimum of 7 years.

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

VEMAG Australia Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Another of our priorities is adding protection for children while they use the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

VEMAG Australia Pty Ltd does not knowingly collect any personally identifiable information from children under the age of 16. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will use our best efforts to promptly remove such information from our records.

This Policy may change from time to time and is available on our website.

If you have any queries or complaints about our Privacy Policy, please contact us at: